If you are not satisfied with the product or regret your purchase, you can request an exchange or return within 7 days from the date the order was delivered to your address.
Conditions for Exchanges
If you wish to make an exchange, the product must be in perfect condition, unused, and in the same state as when you received it. Additionally, the item must be in its original packaging.
How to Request an Exchange
Send an email to [email protected], including your full name, order number, and the reason for the exchange. You will receive our response with the necessary information to complete the exchange.
Conditions for Returns Due to Regret
If you regret your purchase, you can return your order within 7 days from the date the order was delivered to your address.
How to Request a Return Due to Regret
Send an email to [email protected], including your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.
Products with Manufacturing Defects
According to Brazilian law, for items with manufacturing defects, you have the right to request a return within 30 days from the date the order was delivered to your address.
How to Request a Return for Products with Defects
Send an email to [email protected], including your full name, order number, and details about the manufacturing defect (description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.
How to Return Products
In accordance with Consumer Rights, the return shipping costs for products returned due to regret or manufacturing defects will be covered by our store through a reverse logistics process.
You will receive a postage authorization code by email after your exchange or return request. You must ship the item at a Correios branch. Packaging costs are not covered, so we recommend using the same packaging in which you received your order (if it is not damaged) or a suitable box that protects the items during transportation.
Contact Us
If you have any questions about our exchange policy, please contact us at [email protected].
